• Software to collect real-time customer feedback

    Kanari’s branded mobile surveys and powerful analytics help you easily measure customer satisfaction at your business.

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    • Understand Customers

      Collect relevant information about who your customers are and how they perceive your brand.

    • Improve Sales

      Identify unhappy customers and turn them into brand ambassadors that visit more often and spend more each time.

    • Save Time

      Use technology to collect and report on large amounts of customer feedback so you don’t have to.

  • Let us design your brand’s custom survey today!

    • Flexible Mobile Surveys

      We work with you to create custom, branded surveys that are designed to be completed on smartphones and tablets. We make sure that your surveys are always engaging, visually appealing and quick to complete because this is what keeps response rates high. We then help you distribute them to your customers via email, SMS, QR codes, in-store tablets or even from within your own app.

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    • Powerful Reporting and Analytics

      Kanari’s reporting and analytics dashboards are incredibly powerful but, at the same time, very easy to use. They’re updated in real-time as your survey responses come in and because they’re completely cloud-based you can view your dashboards whenever you want, wherever you are. With permissions-based user roles you can ensure that all your team members always have access to the information that’s most important to them.

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    • Built for Managing the Customer Experience

      Unlike other survey tools, Kanari is built from the ground up for customer experience management. This means that you’re able to measure how responses change over time at your various consumer touch-points, set-up real time alerts to immediately notify your team of complaints and quickly reach out to at-risk customers.

      Kanari also provides out-of-the-box support for Net Promoter® Score (NPS), a globally-adopted customer satisfaction indicator, so that you can immediately start identifying which of your customers are promoters, passives and detractors.

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  • According to Gartner, by 2016, 89% of companies expect to compete mostly on the basis of customer experience

    Start measuring your customer experience with Kanari

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  • Kanari works for a variety of different sectors

    • Restaurants

      Solicit feedback using table tent cards with QR codes that link directly to your mobile survey and automatically send triggered SMS messages with your survey URL to customers after a dining experience.

    • Retail

      Deploy short surveys on tablets positioned at your POS locations to perform a quick pulse-check on customer sentiment during checking out or automatically send a random sample of loyalty card holders a more in-depth survey via post-transaction SMS or email.

    • Hospitality

      Capture in-the-moment feedback with tablet surveys at the check-in and concierge desks and use special rewards and promotions to incentivize guests to scan a QR code to your survey via tent cards in guest rooms, health & wellness facilities and dining establishments.

    • Transportation

      Capture passenger sentiment via tablet surveys at check-in counters and collect valuable feedback data via standalone survey kiosks deployed at airport lounges and retail areas.

    • Financial Services

      Send clients an SMS with your survey URL after they have had an interaction with a call center or customer support agent and collect customer experience data with branded tablet kiosks running location-specific surveys at your various bank branches.

    • Telecommunications

      Engage retail customers for feedback and suggestions with surveys hosted on tablet kiosks and schedule automatic SMS messages with your survey URL to a random sample of clients on a recurring basis to measure and track customer sentiment over time.

    • Kanari at Dubai’s Shakespeare & Co.

      With ambitious plans for international expansion, restaurant chain Shakespeare and Co. knows the importance of monitoring customer experience across multiple outlets.

      Read our case study to find out more about how this fast-growing restaurant chain uses Kanari to collect and analyze customer feedback from all 27 of their restaurants in the UAE.

      Download Case Study

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