Why you need to leverage digital transformation to provide your consumers with an enhanced customer experience As digital technologies evolve and redefine every aspect of how businesses operate , the economy is simultaneously transforming. At the core of this multifaceted transformation lies the responsibility of delivering distinct, enhanced, and outstanding experiences to the customer. While…
Why you need to become a customer intelligent enterprise and how to get there? Most businesses intuitively realize their customer relationship is at the heart of their operational model. In an era of ever-escalating consumer empowerment, new strategies to engage clients seem to generate a buzz every few months. This recent focus on reimagining the…
Customer feedback can be some of the most valuable information available to your business and today’s connected world allows you to ask and act upon it in real-time. Collecting real-time feedback ensures you get more accurate and relevant data, minimizing the negative consequences of errors as well as confirming to your customers that your organization…
Orienting your business towards meeting and exceeding customer expectations is a primary concern for every enterprise. Not only does doing so help to create brand differentiation and customer loyalty, it allows businesses to anticipate trends and remain relevant. For that reason, conducting and interpreting CSAT surveys effectively, significantly maximizes profitability and nurtures a positive engagement…
Several operational, technological and process innovations have leveled the playing field in most industries. Size and scale no longer necessarily guarantee market share. Customers have more avenues to indulge in comparative buying and are more likely to investigate alternative vendors. Therefore, in a business climate far more alive with dynamic forces and behavior, customer satisfaction…
In the era of instant gratification, customers expect their needs to be met and feedback to be acted upon, immediately. And with the variety of digital and social channels allowing customers to make their voice heard, it is critical that businesses foster a consumer-centric culture that goes beyond just hearing what customers are saying. Businesses…